Peoplecert ITIL 4 Specialist: Create, Deliver and Support : ITIL-4-CDS

提供3種版本的ITIL-4-CDS-ITIL 4 Specialist: Create, Deliver and Support題庫下載滿足客戶的所需

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Peoplecert ITIL-4-CDS 考試大綱主題:

最新的 Peoplecert Certification ITIL-4-CDS 免費考試真題：

1. A service has been in use for a number of years, and is not being developed or updated.
Customers are not happy because they think that the applications that support the service are missing important functionality.
Which practice is most likely to identify this issue and initiate improvement actions?

A) Service validation and testing
B) Knowledge management
C) Service level management
D) Service desk

2. An international e-commerce company is planning to launch a new mobile shopping application.
During the initial design, the project team has encountered challenges in ensuring the app aligns with regional customer preferences, while maintaining a consistent user experience. The team also needs to address scalability and security concerns. What approach should the company take to improve this situation?

A) Focus on app performance and security features
B) Implement a global standard design
C) Adopt a design thinking approach based on customer and user feedback
D) Establish a team of expert developers to revise the initial design

3. An organization is moving from a process-based approach to a value-stream based approach for managing user issues.
Which of these activities should the organization do FIRST?

A) Understand which steps contribute least to the support of the service
B) Understand the situations in which incidents and service requests will be initiated
C) Identify the activities which could be improved by the use of automation
D) Consider how the service desk teams can be involved at an earlier stage in the creation of a service.

4. An organization wants to encourage its employees to suggest improvements to its practices.
However, employees are reluctant to suggest improvements because their suggestions have been ignored in the past. The employees do not trust their managers to be open and transparent.
Which concept should be applied to overcome this challenge?

A) Shift-left
B) Working with a customer-oriented mindset
C) Workforce planning and management
D) A continual improvement culture

5. Which concept is commonly applied to help organizations process and interpret unstructured text, with the aim to produce summaries or translations?

A) ITSM software
B) Information models
C) Artificial intelligence
D) Advanced analytics

問題與答案：