Oracle B2B Service 2021 Implementation Essentials : 1Z0-1064-21

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最新的 B2B Service 1Z0-1064-21 免費考試真題:

1. When creating localized Digital Customer Service applications, in which order would you perform the following steps?
1. Update the English message as needed for your DCS application.
2. Export the English language message bundle.
3. Translate the English message bundle to all desired languages.
4. Import translated message bundles.

A) 2,4,3,1
B) 1,3,2,4
C) 3,2,4,1
D) 1,2,3,4

2. Given the entitlement rules below, if ahigh-severity service request (SR) is created on Thursday at 2 PM, which two options are true?
* Condition Column Severity = High
* Calendar = 9AM to 5 PM, Monday - Friday, US EST
* Resolution Metric = 2880
* Resolution Warning Threshold 120
* First Response Metric= 360
* First Response Warning Threshold

A) If no action is taken on the SR, First Response warning will occur on Friday, 9 AM EST.
B) Resolution is due on Saturday, 2 PM EST.
C) First Response is due on Friday, 12 noon EST.
D) If the SR is not resolved,Resolution warning will occur on Monday, 12 noon EST.

3. Your customer has three service request child categories under the top-level service requestcategory
"Accounts":
* Gold Accounts
* Silver Accounts
* Basic Accounts
You now want to disable the "Silver Accounts" category.
Which option meets the requirement?

A) In Setup and maintenance > Service > Setup > Service Request > Manage Service Request Categories, search for the "Silver Accounts" Category and expand it, click the "Inactive" button.
B) In Setup and maintenance > Service > Setup > Service Request > Manage Service Request Categories, search for the "Accounts" Category and expand it, select the "Silver Accounts" child category and deselect the "Active" Column.
C) In Setup and maintenance > Service > Setup > Service Request > Manage Service Request Categories, search for the "Accounts" Category and expand it, select the "Gold Accounts" and "Basic Accounts" child categories and click the "Inactive" button.
D) In Setup and maintenance > Service > Setup > Service Request > manage service Request Childcategories, search for the "Accounts" category and deselect the "Active" Column.

4. You are creating a shared SmartText entry. Which option do you need to select to define a time period during which the entry is available to users?

A) Start/Stop
B) Interval
C) Duration
D) Time Period
E) Available

5. Your customer asked you to modify the default severity value for new service requests.
Which three steps should you follow to make the change?

A) Unlock and publish the new selected profilevalue.
B) Lock the Profile Option for editing.
C) Select View > Detach.
D) Select the profile SVC_SR_DEFAULT_SEVERITY_CD.
E) Modify the Profile Value and save.
F) Navigate to Setup andMaintenance > Service > Service Request > Manage Service Request Profile Options.

問題與答案：